How Can We Help?

Our team was handpicked for their understanding of materials, process and passion for fitness. Whether you are browsing our site or visiting our store, we are always willing to share our in-depth specialist knowledge and understanding of our makers and their craft.

The most commonly asked questions are covered in Our FAQs. If you have any specific questions please do not hesitate to contact us by completing this form.


Unit 11, Etherow Ind Estate, Glossop, Derbyshire, SK13 2NS,
United Kingdom


Monday – Friday
9AM to 5PM


01457 852 540


Frequently Asked Questions

Most frequent questions and answers

When Will My Order Be Delivered?

From consultation and design to fit out, all of our products have a 4-6 turnaround time for delivery. If any damage is incurred during transport or by our delivery team, we’ll be on hand to conduct repairs as soon as possible under the terms of our customer guarantee.

How Can I Pay For My Order?

Choose to either pay with credit or debit card or with a bank transfer through Stripe. You also have the option to spread the cost with an Anvil leasing plan. Our partners in offering leasing have been providing finance for fitness projects since 1996.

How Do I Return or Exchange an Item?

Anvil Strength and Conditioning product range is made to order. If you are dissatisfied with your order, please contact us immediately and your project manager will be able to assist you. We want to assure you that every piece of gym equipment goes through a vigorous quality control but things can happen through transportation which are out of our control. It’s important that you inspect your order upon delivery.

How Do I Check My Order Status / Tracking Information?

You can simply track your order here. If you are unable to find the information you’re seeking, please contact us as soon as possible. Occasionally, orders might be delayed due to supply chain complications but you will be informed via email.

How Do I Register For An Account?

Registering for an account to place an order or track the progress of your order couldn’t be easier. Simply click the ‘Account‘ button on the top-right of our page and follow the instructions in registering the relevant details for your account.

Where Is My Refund?

Our fast lead time means we have a one-week cancellation policy. If you are dissatisfied with your order for any reason, please contact us or get in touch with your project manager as soon as possible.




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Gym Design Brochure

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